The Developing Manager

	ASSIGNMENT BRIEF
Unit Number and title	3 The Developing Manager
Qualification	BTEC  HND  in  Travel  and  Tourism  Management
	(Level 5)
Start Date	20/11/2017
Issue Date:	20/11/2017
Deadline/ Hand-in	18/02/2018 (23.59)
Assessor

Assignment title: The Developing Manager Purpose of the assignment:
This assignment enables learners to gain an understanding of behaviour management principles and gain skills to review their managerial potential, show managerial roles and responsibilities and create a career development plan.
Task 1
Assuming you work as a Junior Consultant with PKF Hotelexperts. You should select two organisations of your choice within hospitality, travel, tourism, sports, leisure, recreational industry that you are familiar with or the place where you are working or have worked if it is within the travel and tourism sector. In order to achieve this task, you should use these two organisations to compare different management styles (1.1), discuss leadership characteristics within the two organisations (1.2), evaluate communication processes in the selected businesses (1.3), analyse organisational culture and change in selected businesses (1.4). You are required to carry out additional research by using supportive materials like books, websites, etc. to support your answer. Your report should address
AC 1.1, AC 1.2, AC 1.3 and AC 1.4.
Your answer must reflect your chosen organisations and relevant examples used.
Learners can use key senior executives and managers and their management styles in the selected organisations to be able to compare the management styles used and the leadership characteristics within the selected organisations.
LO1 Understand principles and practices of management behaviour

• 1.1 Compare different management styles
• 1.2 Discuss leadership characteristics

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• 1.3 Evaluate communication processes in selected businesses
• 1.4 Analyse organisational culture and change in selected businesses

Task 2

• You are working as an Assistant Manager of Clayton Crown Hotel London a brand of Dalata Hotel Group and you are required to review your own potential as a prospective manager. You need to provide a written report where you assess your own management skills performance (2.1), analyse personal strengths, weaknesses, opportunities and threats (2.2), set and prioritise objectives and targets to develop your own potential as a prospective manager (2.3). You report should address AC2.1, AC2.2, and AC2.3.
• Answers without application to the learner or appropriate examples will be referred.

LO2 Be able to review own potential as a prospective manager 2.1 Assess own management skills performance

• 2.2 Analyse personal strengths, weaknesses, opportunities and threats
• 2.3 Set and prioritise objectives and targets to develop own potential

Task 3

• Assuming that you are working for Frankie & Benny’s restaurant a brand of The Restaurant Group Plc and you are to lead a new restaurant in Stratford, London. You are required to show how you will lead and motivate a team to achieve an agreed goal or objective at Frankie & Benny’s (3.1) and justify managerial decisions made to support achievement of agreed goal or objective and recommendations for improvements of the new restaurant (3.2).
• Learners are expected to write a report using supportive materials like books, websites, etc., and give a feedback on the findings on AC3.1, and AC3.2.
• You can also use an organisation where you are familiar within the travel and tourism sector.

LO3 Be able to show managerial skills within a business and services context

• 3.1   Lead and motivate a team to achieve an agreed goal or objective
• 3.2 Justify managerial decisions made to support achievement of agreed goal or objective and recommendations for improvements.
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Task 4:
In this task, learners are required to create a career development plan for employment within a business and services context. In your written report you are expected to be able to explain how your own managerial and personal skills will support your career development in a business within hospitality, travel, tourism, sports, leisure, recreational industries (4.1), and review career and personal development needs, current performance and future needs to produce development plan (4.2). You will need to carry out additional research to support your report by using supportive materials like books, websites, etc., and address AC 4.1, and AC 4.2.
LO4 Be able to create a career development plan for employment within a business and services context

• 4.1 Explain how own managerial and personal skills will support career development
• 4.2 Review career and personal development needs, current performance and future needs to produce development plan
• To achieve 4.1, and 4.2, you can benefit by relating to evidence from 2.1, 2.2 and 2.3

The Developing Manager

Commonly used command words

• Analyse           These tasks require you to explore the different aspects of an issue, considering the relative significance of each. You would normally need to explore causal relationships, examining how an action will lead to a particular reaction. This type of task would not normally require you to make judgements, but rather to drill down into an issue, exploring relationships in depth.
• Assess            This requires you to weigh up the positive and negative aspects of something. Alternatively, it might require you to explore the important and unimportant aspects of an argument. You should build these strands into a balanced argument before reaching a final balanced conclusion.
• Compare        Identify similarities and differences between two or more factors.
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Critically	This is a term you are unlikely to have seen before on your Level 3 or A level
analyse	courses. This is when you have to explore the strengths and weaknesses of the
	ideas of a theorist or claims made by a professional body before reaching a final,
	balanced conclusion. You would normally begin by presenting the initial idea and
	arguments in favour of it, before introducing contradictory arguments. When you
	present  the  arguments,  you  should  present  their  relative  merits  (e.g.  their
	strengths and weaknesses) before summarising your arguments and reaching a
	final conclusion.
Develop	Grow or progress a plan, ideas, skills and understanding.
Discuss	Consider different aspects of a theme or topic, how they interrelate, and the extent
	to which they are important.
Evaluate	This type of question will require you to give an opinion on an issue, which you
	should support with relevant evidence. You should ensure that your response
	provides a balanced view of the issue, exploring points for and against your
	argument. This should lead to an overall conclusion where you summarise your
	main arguments and explain how you have come to your final decision.
Explain	To give an account of the purposes or reasons.
Justify	This requires you to provide arguments in support of a particular interpretation of
	or perspective on something. This should be based on the use of theoretical
	justifications applied to normal business practice.
Plan	Consider, set out and communicate what is to be done.
Produce	To bring into existence.
Review	Make a formal assessment of work produced.
	The assessment allows learners to:
	● appraise existing information or prior events
	● reconsider information with the intention of making changes, if necessary.

Assessment criteria for a pass

Learning				Assessment	In  this  assessment you will  have  the  opportunity to	Task Number
Outcome				Criteria	present evidence that shows you are able to:
LO  1:  Understand		principles		1.1	Compare different management styles	1
and practices of management
				1.2	Discuss leadership characteristics	1
behaviour
				1.3	Evaluate   communication   processes   in   selected	1
					businesses
				1.4	Analyse organisational culture and change in selected	1
					business.
LO2:  Be  able  to  review  own				2.1	Assess own management skills performance	2
potential   as	a   prospective
				2.2	Analyse personal strength, weaknesses, opportunities	2
manager					and threats
				2.3	Set and prioritise objectives and targets to develop own	2
					potential.
LO3:   Be   able   to   show				3.1	Lead and motivate a team to achieve an agree goal or	3
managerial	skills	within	a		objective
business and service context				3.2	Justify   managerial   decision   made   to   support	3
					achievement   of   agreed   goal   or   objective   and
					recommendations for improvements.
LO 4: Be able to create a career				4.1	Explain how own managerial and personal skills will	4
development	plan		for		support career development
employment within a business
				4.2	Review career development needs, current performance	4
and services context					and future needs to produce development plan.

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• Guidance in addition to the Pass criteria’s above, this assignment gives you the opportunity to submit evidence in order to achieve the following Merit and Distinction grades.

Merit			grade						Contextualisation
Description:
M1. Identify and apply				.	Effective   judgments		have		To achieve M1, you will make effective judgements for example in any of 1.3, 1.4,
strategies		to	find	been made.					2.1, 2.2, 3.1 and 3.2. An effective approach to study and research will be used
appropriate solutions.				. An effective approach to study					across all tasks in the assignment, for example, showing managerial skills to lead
				and research has been used.					and motivate a team to achieve an agreed goal or objective and recommendations
									for improvement.
M2. Select/ design and				.  A  range  of  methods  and					To  achieve  M2  you  will  use  a  range  of  sources  of  information  to  evaluate
apply	appropriate			techniques have been applied.					communication processes (1.3) and to analyse organisational culture and change
methods/ techniques.									(1.4) in two selected businesses. You will apply appropriate methods and use a
				. Appropriate learning methods/					reflectional practice in tasks in 2.2, 2.3 and 4.2 to assess own skills performance,
				techniques applied					analyse own strengths, weaknesses, opportunities and threats and to review career
									and personal needs to produce a development plan.
M3.	Present		and	.	Appropriate	structure	has		To achieve M3 you will use an appropriate structure and approach to present your
communicate				been used.					findings across all tasks in your assignment. Logical arguments will be presented
appropriate findings.				.	Logical	and   coherent			in the justification of managerial decisions made to support achievement of the
				arguments		have	been		agreed goal (3.2).
				presented

Distinction			Grade
Description:
D1.	Use		critical	. Synthesis has been used to					To achieve D1 you will generate and justify valid conclusions in all the tasks of your
reflection		to  evaluate		generate		and	justify	valid	assignment, for example, justifying managerial decisions made, critical review of
own	work	and	justify	conclusions					potential as a prospective manager
valid conclusion.
D2. Take responsibility				.	Autonomy/independence				To achieve D2 you will present autonomy and independence of your research and
for	managing		and	demonstrated					findings in all tasks of your assignment. You will recognise the importance of
organizing activities.				.	The	importance		of	interdependence between tasks across your assignment to develop a flow and
				interdependence			has	been
									progression in a well-structured manner.
				recognised

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D3.	Demonstrate	. Ideas generate and decisions	To achieve D3, you will generate new ideas and decisions to lead and motivate a
convergent, lateral and		taken	team in the selected travel and tourism business and to justify your decisions (3.1,
creative thinking		. Receptiveness to new ideas is	3.2).  The  results  of  your  research  will  show  receptiveness  to  new  ideas  by
		evident
			generating a range of effective responses to given tasks with a reference to the
			selected case study.

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Evidence		Summary of evidence required by student		Evidence presented
checklist
Task 1		Written Report
Task 2		Written Report
Task 3		Written Report
Task 4		Written Report, career development plan

Achievement Summary

• The Following Sections to be completed by the assessor:
• HND Travel and Tourism Management

Qualification

Assessor name

Unit 3 –The Developing Manager

Unit Number and title

Student name

Criteria Reference

Assessment

To achieve the criteria the evidence must show that the student is able to:

Achieved?

Criteria

(tick)

LO 1: Understand principles

1.1

Compare different management styles

and

practices

of

1.2

Discuss leadership characteristics

management behaviour

1.3

Evaluate communication processes in selected businesses

1.4

Analyse organisational culture and change in selected business.

LO2 : Be able to review own

2.1

Assess own management skills performance

potential

as  a  prospective

2.2

Analyse personal strength, weaknesses, opportunities and threats

manager

2.3

Set and prioritise objectives and targets to develop own potential.

LO3:   Be   able   to   show

3.1

Lead and motivate a team to achieve an agree goal or objective

managerial  skills

within

a

business

and

service

3.2

Justify managerial decision made to support achievement of agreed goal or

context.

objective and recommendations for improvements.

LO 4: Be able to create a career development plan for employment within a business and services context

• Explain how own managerial and personal skills will support career development
• Review career development needs, current performance and future needs to produce development plan.
• Higher Grade achievements (where applicable)

	Grade descriptor	Achieved?	Grade descriptor	Achieved?
		(tick)		(tick)
	M1. Identify and apply strategies to find appropriate		D1. Use critical reflection to evaluate own
	solutions.		work and justify valid conclusion.
	M2. Select/ design and apply appropriate methods/		D2. Take responsibility for managing and
	techniques.		organizing activities.
	M3.   Present   and   communicate   appropriate		D3.  Demonstrate  convergent,  lateral  and
	findings.		creative thinking

3 The Developing ManagerBTEC  HND Travel  Tourism  Managementcareer development in a businessdevelopment plan for employmentThe Developing Manager