DEVELOPING MANAGER Scheme Work

• Awarding Body: Pearson BTEC
• Course: Pearson BTEC HND IN TRAVEL AND TOURISM MANAGEMENTUnit 3: THE DEVELOPING MANAGER

Wk

Lecture Schedule

Outcome of session

Activity/seminar and

Resources

formative

assessment

1

AM

Introduction

to  The

Developing

Introduction to the module, mode of assessment,

Manager

awareness  of  the  awarding  body,

assessment

Role

play

and

Module

criteria and the mode of assessment

individual

induction,

handbook.

LO1 Understand principles and

helping to know each

practices of management

By the end of the learners will be able to:

other.

behaviour

Define the term management

Management  theory  and  styles:

Understand assumptions and draw backs of the

Case

study

Powerpoint

assumptions

and

drawbacks,

various management theories

addressing

AC1.1,

slides

classical theories, main contributors,

Explain the classical theories to management using

Group discussion

Internet

the  influence  of  informal  groups,

theories of Fayol and  Taylor

hierarchy    of

needs,

systems

Explain the main duties of a manager according to

approach

to

management,

Fayol,

contingency

approach,

leading

Explain   the

human   relations

school   of

authorities

management  – based on the work of Mayo

understand modern theories of management with

reference to the work of Mintzberg and Drucker,

systems  approach  to  management,  contingent

approach

Understand the three managerial roles based on

the work of Mintzberg

Review Tasks covering AC 1.1

PM

Leadership

characteristics:

Define the term leadership

Powerpoint

leadership

styles  eg  autocratic,

Discuss the qualities of leader

Group

discussion,

slides

democratic,   laissez-faire,   action-

Explain the situational, functional and contingency

Case

study

and

Whiteboard

orientated;

approaches  to  leadership  with  reference  to  the

addressing the AC 1.2

Internet

theories of Adair, Fiedler, Bennis

Case study

Explain the leadership styles using the Blake and

One hour workshop

Case study for the above topic.

Mouton grid

Discuss the four leadership styles as per Ashridge

Apply leadership styles to specific organisations

within the travel and tourism sector

Review Tasks covering AC 1.2

2

AM

Motivation

theories,

factors

Define motivation

Role play, Case study

Powerpoint

affecting

motivation

and

Understandvarious theories of motivation

and discussion,

slides,

performance,

motivation

Examine  the  factors  affecting  motivation  using

Students  expected  to

Whiteboard,

techniques, effectiveness;

organisations from travel and tourism

use

their

own

Case

study,

Understand motivation techniques

experience  to test the

Module

Examine   the   effectiveness   of   the   various

application

of

the

handbook

and

Conflict resolution;

motivational techniques

motivational theories

assignment

The  role  of  partnerships  and

Explain how to resolve conflicts using organisations

Case

study,

reading,

stakeholders in the business

from the travel and tourism sector

question and answer

Communication:

communications

Define stakeholders

Case

study,

group

processes,   verbal,   written,   non-

Understand   the   role   of   partnership   and

discussion

verbal; lines of

stakeholders in the business

communication,

linear,

lateral,

formal/informal; barriers to effective

Define communications.

Role play

communication

Question and answer

						Explain a simple communication model: sender,	Case study,
						message, receiver, feedback, noise.	Test	effective
						Explain formal and informal communication and	communication		using
						assess their importance in the workplace.	the Chinese whisper
						Identify    the    consequences    of    ineffective
						communication.	addressing the AC 1.3,
						Describe the attributes of effective communication.
						Discuss  the  barriers  to  effective  communication
						and identify practical steps that may be taken to
						overcome them.
						Explain  the  main  methods  and  patterns  of
						communication
						Review the assignment addressing 1.3
	PM	Organisational structure				Understand   various   types   of   organisational	Reading,	case	study	Powerpoint
		Types of organisational structure and				structure	covering	planning  at		slides,
		their merits and demerits				Identify  advantages  and  disadvantages  of  each	different		levels,	Case study
						organisational structure	question and answer			Whiteboard,
		Organisational culture				Define the term organisational culture				Assignment brief
		definition  of		organisational	culture;	Describe the components of organisational culture	Question and answer,
		components and factors influencing				Explain  the  factors  influencing  organisational	Reflective question at
		change organisational culture				culture using examples from travel and tourism	the  end  of  the  class
						Describe  Schein’s  approach  to  organisational	and a case study for
		Organisational change:				culture	discussion,
		Types	of	organisational	change;	Explain Handy’s four cultural types	addressing 1.4
		Planned change theory;  managing				Describe how organisational culture is influenced
		and measuring the effectiveness of				by national culture by using the Hofstede study	One hour workshop
		change;	sources;  Change		drivers,	Identify various types of change
		Types of power;				Explain planned change theory
						Explain the phases of change using the work of
						Kotler
						Explain the Heifetz leadership theory

Unit 3 DEVELOPING MANAGER Scheme Work

Understand the key issues in the management of

successful change

Describe  how  effectiveness  of  change  can  be

measured

Assess the main drivers of change

Describe the various types of powers

3

AM

LO2

Be  able  to

review

own

Assess  own  management  and  personal  skills

Question and answer

PowerPoint

potential

as

a

prospective

performance by carrying out a skills audit

Group discussion

slides

manager

Whiteboard

Self-knowledge

and

appraisal:

Review Tasks covering AC 2.1

Question and answer,

Case study

skills

audited

management

skills,

students to carry out a

Internet

SWOT

analysis

and

personal skills

discuss

it

with

their

Assess

personal

Strengths

and

neighbours,

group

discussion,

weaknesses

analysis;

personal

addressing 2.1

learning

logs;

personal

development plans

PM

Self-knowledge   and   appraisal:

Analysepersonalstrengths,weaknesses,

Question and answer

PowerPoint

skills  audited  management  skills,

opportunities and threats

Group discussion

slides

personal skills

Whiteboard

Assess

personal

Strengths

and

Question and answer,

Case study

Review Tasks covering AC 2.2

students to carry out a

Internet

weaknesses

analysis;

personal

SWOT

analysis

and

learning

logs;

personal

discuss

it

with

their

development plans

neighbours,

group

discussion,

addressing 2.2

One hour workshop

Unit 3 DEVELOPING MANAGER Scheme Work

4	AM	Assess   own   potential:			aims,	Understand how to set objectives   with SMART			Case study
		objectives,	targets,	learning		characteristics			Video covering current		PowerPoint
		programme/activities, action plan,				Set and prioritise objectives			issues	relatedto	slides:
						Set targets to develop own potential			tourism development		Whiteboard,
						Develop action plan			Group discussion		Case study
						Develop a learning program					Internet
		Discussion of the assignment and				Record learning through a learning log
						Review dates and achievement dates			Question and answer,
		tasks assigned							case	study,
									addressing 2.3
						Review of task covering AC 2.3
									One hour workshop
	PM	LO3 Be able to show managerial				Explain what is meant by a group
		skills  within  a  business  and				Explain what is meant by a team			Reading		Power points
		services context							Case study ,		Case study
						Distinguish between a group and a team			Role play		Internet
		Managerial	Roles:  leading		and
		motivating	staff,   communicating,			What is the purpose of a team
		team building, processes and stages				Explain the different roles played by team members
		inteam	development,		group
		dynamics,	effective/ineffective			based on Belblin’s theory
		teams, goals/objectives				Explain the stages of team development based on
						Tuckman’s theory
						Identify  the  factors	which  contributes  to	an	Group	discussion,
									question and answer,
						ineffective  team  and	how  this  may  affect	your
									reflective	feedback,
						organisation
									addressing 3.1
		Discussion of the assignment and				Identify the criteria necessary for a successful team
		tasks assigned				based on Peters and Waterman			One hour workshop
						Identify  the  criteria  to  be  used  to  evaluate  the
						team’s success

					Be able to lead a team to achieve an agreed goal
					or objective
					Be able to motivate a  team an agreed goal or
					objective
					Review of the assignment meeting the AC3.1
5	AM	Managerial Responsibilities in the			Identify various management responsibilities	Reading,		Question
		travel and tourism sector			Understand the three levels of planning	and	answer,		group	Powerpoint
					Be able to solve organisational problems	discussion				slide,
					Maintain effective relationships with subordinates					Whiteboard,
		Context:	eg   hospitality,	travel,	justify   managerial  decisions  made  to  support					assignment brief
		tourism, sports, leisure, recreational			achievement of agreed goal or objectives
		industries			make recommendations for improvements
						reflective work,
		Discussion of the assignment and			Review of the assignment meeting the AC3.2	Group		discussion,
		tasks assigned				addressing 3.2
	PM	Role play on team working within			Lead and motivate a team to achieve an agreed	Role	play		and
		the context of hospitality, travel,			goal or objective.	workshop		addressing
		tourism,	sports,	leisure,	Justify managerial decisions made to support	AC3.1 and 3.2
		recreational industries			achievement of agreed goal or objective and
					recommendations for improvements
6	AM	Assignment draft of Task 1			Recap and Formative feedback on LO1
	PM	Assignment draft of Task  2			Recap and Formative feedback on  LO2

7

AM

LO4 Be able to create a career

Definecareerdevelopmentandcareer

Case

study,

question

development plan for employment

management

and

answer,

Group

Powerpoint

within  a  business  and  services

Identify relevant  managerial skills

discussion,

slide,

context

addressing 4.1

Whiteboard,

Career

Development:

relevant

Identify relevant personal skills

Case

study,

assignment brief

managerial skills eg communication,

Explain how own managerial and personal skills

thinking, learning; personal skills eg

will support career development

attitude,

behaviour,

responsibility,

adaptability;

aspirations,

openings/opportunities

PM

Discussion of the assignment and

Review of the assignment meeting the AC4.1

Case study, question

tasks assigned

and

answer,

Group

discussion,

addressing 4.1

8

AM

Development

plan:

career

Define career development plan

Question and answer,

Powerpoint

development,

personal

Define personal development

presentation,

slide,

development,

current

performance,

addressing 4.2

Whiteboard,

future needs

Review career and personal development needs

Case

study,

assignment brief

Discussion of the assignment and

Review current performance

tasks assigned

Review future career needs

produce a career development plan

PM

Development plan

Create a career development plan for employment

Address 4.2

Assignment brief

within a business and services context

9

Assignment draft of Task

3 and 4

Formative feedback addressing  LO3 and LO4

Discussion

and

Assignment brief

reflectivefeedback,

Question and answer

10

Assignment Support

Formative feedback addressing LO1, LO3 and LO4

One to one support

HND Business AssignmentsUnit 3 THE DEVELOPING MANAGER Scheme of Work