Developing Manager

• Submission Front Sheet
• Assignment Code:            …AB447H7…
• Programme:                           BTEC Higher National Diploma in Hospitality Management
• Unit Title and Number:           The Developing Manager (Unit 7) L/601/1743
• QFC Level and Credit value: 5;  15 credits
• Module Tutor:                         Kwaku Adjepong
• Email:                                     k.a. adjepong@mrcollege.ac.uk
• Date Set:                                15th January  2018
• Name:………………………………………….
• Registration Number:……………………………………

Learner’s statement of authenticity Student’s Name: _______________________Student’s ID Number: ___________________ I certify that the work submitted for this assignment is my own. Where the work of others has been used to support my work then credit has been acknowledged. I have identified and acknowledged all sources used in this assignment and have referenced according to the Harvard referencing system. I have read and understood the Plagiarism and Collusion section provided with the assignment brief and understood the consequences of plagiarising. Signature: ___________________                       Date:  ___/___/__

Complete and copy this page and add it as the front sheet to your online submission

• Unit Title and Number:           The Developing Manager (Unit 7)Programme:                           BTEC Higher National Diploma in Hospitality Management
• QFC Level and Credit value: 5;  15 credits
• Module Tutor:                         Kwaku Adjepong
• Email:                                     k.a. adjepong@mrcollege.ac.uk
• Date Set:                                15th January 2018

• Distribution date:                      23rd  January  2018
• Formative assessment date:     8th January – 15th March 2018
• Final Submission Date (Full Assignment Task A ) : 26th March 2018
• The purpose of this assignment is to gain understanding of behaviour management principles and gain skills to review your own managerial potential, roles and responsibilities as well as create a career development plan.

There are four learning outcomes to this unit:

1. Understand principles and practices of management behaviour
2. Be able to review own potential as a prospective manager
3. Be able to show managerial skills within a business and services context
4. Be able to create a career development plan for employment within a business and services context

• The assignment will analyse the theories of management behaviour, then assess your own management potential before reviewing your management skills.
• To succeed in this unit, you are required to follow the assessment criteria.
• Your assignment should demonstrate your understanding of how your research links coherently to these aspects of management. Your assignment should include evidence of your research with reference. This includes linking research coherently to your writing and using referencing (Harvard model), such as bibliography, citing and quotes.

Specification of Assessment

• Layout and referencing:          
• Present your work in one business report style which should include table of contents, reference list, foot or end notes and appendices if any
• Include the reference code of this assignment on your assignment submission front page.
• Each page must be numbered at the bottom right hand side.
• Ensure the following information is in the footer on every page:
• Your name and ID Number
• The production date of your submission
• The code number of your assignment brief
• The page number
• Name of the Module
• Spell-check the document and make sure there are no grammatical errors.
• Complete all the tasks.
• Produce clear specific reasoning and arguments in support of your answers.
• Submit your work in a single work processed document of not more than 5000 words for all Learning Outcomes. This word limit is only for guidelines, and is not applied to bibliographies.
• You must include a bibliography at the end to show where your information was sourced.
• Your sources must be identified using the Harvard referencing system. The words used in your bibliography will not be included in your word count.
• Your sources must be identified using the Harvard referencing system. The words used in your bibliography will not be included in your word count.
• The learner must demonstrate usage of a range of sources of information throughout the assignment by using of appropriate referencing (All tasks).
• Autonomy and independence must be demonstrated throughout the completion of all tasks. This will be evidenced by the level of formative feedback provided by the tutor.
• Exceptional circumstances (e.g. learning difficulties such as dyslexia) will be taken into consideration

ASSESSMENT TASKS Learners are encouraged to be familiar with the assessment criteria and contextualised grade descriptors before completing these tasks.

GRADING DETAILS

• Students need to achieve all the assessment criteria for a ‘Pass’
• All Assessment Criteria = Pass
• All Assessment Criteria + All Merit descriptors = Merit
• All Assessment Criteria + All Merit descriptors + All Distinction descriptors = Distinction
• Any assessment criteria that do not meet the minimum requirement for pass will be re-submitted

Grade Descriptors		Indicative Characteristics	Contextualised Grade Guidance
MERIT
M1  Identify and apply strategies to find appropriate solutions.		effective judgements have been  made complex problems with more than one variable have been explored an effective approach to study and research has been applied	AC1.2 AC1.3
M2  Select / design and apply appropriate methods/techniques		relevant theories and techniques have been applied a range of methods and techniques have been applied a range of sources of information has been used the selection of methods and techniques/sources has been justified the design of methods/ techniques has been justified complex information/data has been synthesised and processed appropriate learning methods/techniques have been applied	AC1.1 AC 3.2
M3  Present and communicate appropriate findings.
D1  Use critical reflection to evaluate own work and justify valid conclusions	conclusions have been arrived at through synthesis of ideas and have been justified the validity of results has been evaluated using defined criteria self-criticism of approach has taken place realistic improvements have been proposed against defined characteristics for success			AC1.3 AC2.1 AC4.1
D2  Take Responsibility for managing and organising activities	autonomy/independence has been demonstrated substantial activities, projects or investigations have been planned, managed and organised activities have been managed the unforeseen has been accommodated the importance of interdependence has been recognised and achieved			AC3.2 AC2.3; AC3.1
D3 Demonstrate convergent / lateral / creative thinking	ideas have been generated and decisions taken self-evaluation has taken place convergent and lateral thinking have been applied problems have been solved innovation and creative thought have been applied receptiveness to new ideas is evident effective thinking has taken place in unfamiliar contexts

Unit 7 The Developing Manager

Extension and Late Submission

If an extension is necessary for a valid reason, requests can me made using a course work extension request form available from the college. Please note that the lecturers do not have the authority to extend the coursework deadlines and therefore do not ask them to award a coursework extension.

The completed form must be accompanied by evidence such as a medical certificate in the event of you being sick.

Any act of plagiarism and collusion will be seriously dealt with according to the regulations. In this context the definition and scope of plagiarism are presented below:

‘Plagiarism occurs when a student misrepresents, as his/her own work, the work, written or otherwise, of any other person (including another student) or of any institution. Examples of forms of plagiarism include[1]:

• the verbatim (word for word) copying of another’s work without appropriate and correctly presented acknowledgement;
• the close paraphrasing of another’s work by simply changing a few words or altering the order of presentation, without appropriate and correctly presented acknowledgement;
• unacknowledged quotation of phrases from another’s work;
• The deliberate and detailed presentation of another’s concept as one’s own.’

All types of work submitted by students are covered by this definition, including, written work, diagrams, designs, engineering drawings and pictures.

‘Collusion occurs when, unless with official approval (e.g. in the case of group projects), two or more students consciously collaborate in the preparation and production of work which is ultimately submitted by each in an identical, or substantially similar, form and/or is represented by each to be the product of his or her individual efforts. Collusion also occurs where there is unauthorised co-operation between a student and another person in the preparation and production of work which is presented as the student’s own. (Carroll, J and Appleton, J.( 2001) Plagiarism – A Good Practice Guide.  Oxford Brookes University/JISC, Oxford)

Reports will be submitted via Moodle and processed by Turnitin to check for plagiarism. You should aim for an overall score of no more than 15% with no single source over 4%.

Support materials

• Adair, J., and  Allen, M. (1999) Time Management and Personal Development.  London. Hawksmere
• Chambers, R., Wakley, G. and Bright, P. (2008). Revalidation. 1st ed. Radcliffe. Oxford
• Cottrell, S. (2010). Skills for Success: The Personal Development Planning Handbook Palgrave Macmillan, Basingstoke

BTEC Higher National Diploma in Hospitality ManagementDeveloping Organization Managment HelpDevelopment Assignment HelpThe Developing Manager ProgrammeUnit 7 The Developing Manager

The Developing Manager

	ASSIGNMENT BRIEF
Unit Number and title	3 The Developing Manager
Qualification	BTEC  HND  in  Travel  and  Tourism  Management
	(Level 5)
Start Date	20/11/2017
Issue Date:	20/11/2017
Deadline/ Hand-in	18/02/2018 (23.59)
Assessor

Assignment title: The Developing Manager Purpose of the assignment:
This assignment enables learners to gain an understanding of behaviour management principles and gain skills to review their managerial potential, show managerial roles and responsibilities and create a career development plan.
Task 1
Assuming you work as a Junior Consultant with PKF Hotelexperts. You should select two organisations of your choice within hospitality, travel, tourism, sports, leisure, recreational industry that you are familiar with or the place where you are working or have worked if it is within the travel and tourism sector. In order to achieve this task, you should use these two organisations to compare different management styles (1.1), discuss leadership characteristics within the two organisations (1.2), evaluate communication processes in the selected businesses (1.3), analyse organisational culture and change in selected businesses (1.4). You are required to carry out additional research by using supportive materials like books, websites, etc. to support your answer. Your report should address
AC 1.1, AC 1.2, AC 1.3 and AC 1.4.
Your answer must reflect your chosen organisations and relevant examples used.
Learners can use key senior executives and managers and their management styles in the selected organisations to be able to compare the management styles used and the leadership characteristics within the selected organisations.
LO1 Understand principles and practices of management behaviour

• 1.1 Compare different management styles
• 1.2 Discuss leadership characteristics

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• 1.3 Evaluate communication processes in selected businesses
• 1.4 Analyse organisational culture and change in selected businesses

Task 2

• You are working as an Assistant Manager of Clayton Crown Hotel London a brand of Dalata Hotel Group and you are required to review your own potential as a prospective manager. You need to provide a written report where you assess your own management skills performance (2.1), analyse personal strengths, weaknesses, opportunities and threats (2.2), set and prioritise objectives and targets to develop your own potential as a prospective manager (2.3). You report should address AC2.1, AC2.2, and AC2.3.
• Answers without application to the learner or appropriate examples will be referred.

LO2 Be able to review own potential as a prospective manager 2.1 Assess own management skills performance

• 2.2 Analyse personal strengths, weaknesses, opportunities and threats
• 2.3 Set and prioritise objectives and targets to develop own potential

Task 3

• Assuming that you are working for Frankie & Benny’s restaurant a brand of The Restaurant Group Plc and you are to lead a new restaurant in Stratford, London. You are required to show how you will lead and motivate a team to achieve an agreed goal or objective at Frankie & Benny’s (3.1) and justify managerial decisions made to support achievement of agreed goal or objective and recommendations for improvements of the new restaurant (3.2).
• Learners are expected to write a report using supportive materials like books, websites, etc., and give a feedback on the findings on AC3.1, and AC3.2.
• You can also use an organisation where you are familiar within the travel and tourism sector.

LO3 Be able to show managerial skills within a business and services context

• 3.1   Lead and motivate a team to achieve an agreed goal or objective
• 3.2 Justify managerial decisions made to support achievement of agreed goal or objective and recommendations for improvements.
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Task 4:
In this task, learners are required to create a career development plan for employment within a business and services context. In your written report you are expected to be able to explain how your own managerial and personal skills will support your career development in a business within hospitality, travel, tourism, sports, leisure, recreational industries (4.1), and review career and personal development needs, current performance and future needs to produce development plan (4.2). You will need to carry out additional research to support your report by using supportive materials like books, websites, etc., and address AC 4.1, and AC 4.2.
LO4 Be able to create a career development plan for employment within a business and services context

• 4.1 Explain how own managerial and personal skills will support career development
• 4.2 Review career and personal development needs, current performance and future needs to produce development plan
• To achieve 4.1, and 4.2, you can benefit by relating to evidence from 2.1, 2.2 and 2.3

The Developing Manager

Commonly used command words

• Analyse           These tasks require you to explore the different aspects of an issue, considering the relative significance of each. You would normally need to explore causal relationships, examining how an action will lead to a particular reaction. This type of task would not normally require you to make judgements, but rather to drill down into an issue, exploring relationships in depth.
• Assess            This requires you to weigh up the positive and negative aspects of something. Alternatively, it might require you to explore the important and unimportant aspects of an argument. You should build these strands into a balanced argument before reaching a final balanced conclusion.
• Compare        Identify similarities and differences between two or more factors.
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Critically	This is a term you are unlikely to have seen before on your Level 3 or A level
analyse	courses. This is when you have to explore the strengths and weaknesses of the
	ideas of a theorist or claims made by a professional body before reaching a final,
	balanced conclusion. You would normally begin by presenting the initial idea and
	arguments in favour of it, before introducing contradictory arguments. When you
	present  the  arguments,  you  should  present  their  relative  merits  (e.g.  their
	strengths and weaknesses) before summarising your arguments and reaching a
	final conclusion.
Develop	Grow or progress a plan, ideas, skills and understanding.
Discuss	Consider different aspects of a theme or topic, how they interrelate, and the extent
	to which they are important.
Evaluate	This type of question will require you to give an opinion on an issue, which you
	should support with relevant evidence. You should ensure that your response
	provides a balanced view of the issue, exploring points for and against your
	argument. This should lead to an overall conclusion where you summarise your
	main arguments and explain how you have come to your final decision.
Explain	To give an account of the purposes or reasons.
Justify	This requires you to provide arguments in support of a particular interpretation of
	or perspective on something. This should be based on the use of theoretical
	justifications applied to normal business practice.
Plan	Consider, set out and communicate what is to be done.
Produce	To bring into existence.
Review	Make a formal assessment of work produced.
	The assessment allows learners to:
	● appraise existing information or prior events
	● reconsider information with the intention of making changes, if necessary.

Assessment criteria for a pass

Learning				Assessment	In  this  assessment you will  have  the  opportunity to	Task Number
Outcome				Criteria	present evidence that shows you are able to:
LO  1:  Understand		principles		1.1	Compare different management styles	1
and practices of management
				1.2	Discuss leadership characteristics	1
behaviour
				1.3	Evaluate   communication   processes   in   selected	1
					businesses
				1.4	Analyse organisational culture and change in selected	1
					business.
LO2:  Be  able  to  review  own				2.1	Assess own management skills performance	2
potential   as	a   prospective
				2.2	Analyse personal strength, weaknesses, opportunities	2
manager					and threats
				2.3	Set and prioritise objectives and targets to develop own	2
					potential.
LO3:   Be   able   to   show				3.1	Lead and motivate a team to achieve an agree goal or	3
managerial	skills	within	a		objective
business and service context				3.2	Justify   managerial   decision   made   to   support	3
					achievement   of   agreed   goal   or   objective   and
					recommendations for improvements.
LO 4: Be able to create a career				4.1	Explain how own managerial and personal skills will	4
development	plan		for		support career development
employment within a business
				4.2	Review career development needs, current performance	4
and services context					and future needs to produce development plan.

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• Guidance in addition to the Pass criteria’s above, this assignment gives you the opportunity to submit evidence in order to achieve the following Merit and Distinction grades.

Merit			grade						Contextualisation
Description:
M1. Identify and apply				.	Effective   judgments		have		To achieve M1, you will make effective judgements for example in any of 1.3, 1.4,
strategies		to	find	been made.					2.1, 2.2, 3.1 and 3.2. An effective approach to study and research will be used
appropriate solutions.				. An effective approach to study					across all tasks in the assignment, for example, showing managerial skills to lead
				and research has been used.					and motivate a team to achieve an agreed goal or objective and recommendations
									for improvement.
M2. Select/ design and				.  A  range  of  methods  and					To  achieve  M2  you  will  use  a  range  of  sources  of  information  to  evaluate
apply	appropriate			techniques have been applied.					communication processes (1.3) and to analyse organisational culture and change
methods/ techniques.									(1.4) in two selected businesses. You will apply appropriate methods and use a
				. Appropriate learning methods/					reflectional practice in tasks in 2.2, 2.3 and 4.2 to assess own skills performance,
				techniques applied					analyse own strengths, weaknesses, opportunities and threats and to review career
									and personal needs to produce a development plan.
M3.	Present		and	.	Appropriate	structure	has		To achieve M3 you will use an appropriate structure and approach to present your
communicate				been used.					findings across all tasks in your assignment. Logical arguments will be presented
appropriate findings.				.	Logical	and   coherent			in the justification of managerial decisions made to support achievement of the
				arguments		have	been		agreed goal (3.2).
				presented

Distinction			Grade
Description:
D1.	Use		critical	. Synthesis has been used to					To achieve D1 you will generate and justify valid conclusions in all the tasks of your
reflection		to  evaluate		generate		and	justify	valid	assignment, for example, justifying managerial decisions made, critical review of
own	work	and	justify	conclusions					potential as a prospective manager
valid conclusion.
D2. Take responsibility				.	Autonomy/independence				To achieve D2 you will present autonomy and independence of your research and
for	managing		and	demonstrated					findings in all tasks of your assignment. You will recognise the importance of
organizing activities.				.	The	importance		of	interdependence between tasks across your assignment to develop a flow and
				interdependence			has	been
									progression in a well-structured manner.
				recognised

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D3.	Demonstrate	. Ideas generate and decisions	To achieve D3, you will generate new ideas and decisions to lead and motivate a
convergent, lateral and		taken	team in the selected travel and tourism business and to justify your decisions (3.1,
creative thinking		. Receptiveness to new ideas is	3.2).  The  results  of  your  research  will  show  receptiveness  to  new  ideas  by
		evident
			generating a range of effective responses to given tasks with a reference to the
			selected case study.

Copyright © – All rights reserved – UK College of Business and Computing Nov 2017

Evidence		Summary of evidence required by student		Evidence presented
checklist
Task 1		Written Report
Task 2		Written Report
Task 3		Written Report
Task 4		Written Report, career development plan

Achievement Summary

• The Following Sections to be completed by the assessor:
• HND Travel and Tourism Management

Qualification

Assessor name

Unit 3 –The Developing Manager

Unit Number and title

Student name

Criteria Reference

Assessment

To achieve the criteria the evidence must show that the student is able to:

Achieved?

Criteria

(tick)

LO 1: Understand principles

1.1

Compare different management styles

and

practices

of

1.2

Discuss leadership characteristics

management behaviour

1.3

Evaluate communication processes in selected businesses

1.4

Analyse organisational culture and change in selected business.

LO2 : Be able to review own

2.1

Assess own management skills performance

potential

as  a  prospective

2.2

Analyse personal strength, weaknesses, opportunities and threats

manager

2.3

Set and prioritise objectives and targets to develop own potential.

LO3:   Be   able   to   show

3.1

Lead and motivate a team to achieve an agree goal or objective

managerial  skills

within

a

business

and

service

3.2

Justify managerial decision made to support achievement of agreed goal or

context.

objective and recommendations for improvements.

LO 4: Be able to create a career development plan for employment within a business and services context

• Explain how own managerial and personal skills will support career development
• Review career development needs, current performance and future needs to produce development plan.
• Higher Grade achievements (where applicable)

	Grade descriptor	Achieved?	Grade descriptor	Achieved?
		(tick)		(tick)
	M1. Identify and apply strategies to find appropriate		D1. Use critical reflection to evaluate own
	solutions.		work and justify valid conclusion.
	M2. Select/ design and apply appropriate methods/		D2. Take responsibility for managing and
	techniques.		organizing activities.
	M3.   Present   and   communicate   appropriate		D3.  Demonstrate  convergent,  lateral  and
	findings.		creative thinking

3 The Developing ManagerBTEC  HND Travel  Tourism  Managementcareer development in a businessdevelopment plan for employmentThe Developing Manager